FAQs

 

Ordering & Printing

Do I need to have a specific program to use template files?

Yes, all templates require Adobe Photoshop to use (the full Photoshop program, not the app). A free trial is available on Adobe.com. It also helps to be familiar with how basic layers and clipping masks work. You will receive PSD files of each file, links to download the fonts, and instructions.

Some templates may also include a Canva version. For this version, you’ll just need to set up a free account on the Canva website. It is more of a drag-and-drop style editor in your browser. I recommend using the templates via your computer instead of a mobile device for the most available options inside Canva.

Video tutorials and easy instructions are included with your purchase! 

 

How quick is delivery?

Website shop users: You will get an email with your download link right after purchase (within 10 minutes).

Etsy shop users: All products in the shop are instant download. If you order a bundle, your order will be emailed within 24 hours or after I receive your bundle choices. Custom design project timelines change based on the size of the project but typically range from 1-3 weeks.

 

Can I get a refund if I made a mistake?

Due to the digital nature of the files, returns and exchanges are not possible. However, if you’re unable to use the template or made a mistake, a refund may be available if you contact me within 3 days of purchase. Please note that the full Adobe Photoshop program (not the app) is required for all templates. 

 

I forgot to add my discount code.

If you forget to enter your code, I'll be happy to refund you the discounted amount if the offer is still valid.

 

Do you offer a commercial license?

Depending on the final use, I typically can offer a commercial license at the rate of 3x the current template price. Contact me and I'll get you an invoice for the final amount. Please note that even with a commercial license, templates cannot be resold in an app, design website, or in a layered digital format.

 

Where should I print?

All cards are pretty standard size so you should be able to print with any local printer. My absolute favorite online printer is Mpix.com because of the quality and quick shipping. For photographers who prefer a photo lab, I recommend printing online with WHCC.com, Mpixpro.com, Millerslab.com or ProDPI.com

 

What type of paper should I use for cards?

I personally love the look of premium matte cardstock paper and then UV coating for at least the front side. If possible, 80-130# paper weight is ideal. You don’t want to be able to easily bend the paper. I also really like the look and feel of linen cardstock paper but it may be a little on the thinner side. 

 


Templates

What card template sizes do you offer? 

All card designs are standard 5x7 flat cards. I do not currently offer folded card templates. However, all files are fully layered and able to be resized down to a 4x6 or other standard size in Photoshop. If you wanted to tweak a design for a folded card, you could use a sizing guide from your printer and add one of my designs to the front. 

 

For Marketing Sets, is the logo included or can I use my own?

Yes, the logo shown in the set is included in a separate file or may simply be a basic font used throughout the set that you can use as a logo. You can also insert your own logo in place of what's shown. All layers are separate so you can replace or rearrange everything in the design to fit your needs.  

 

Can I choose individual items out of a marketing set?

Yes you can absolutely choose the items you need out of the set if it does not have its own listing. I typically charge $10-15/individual template so if you think you’ll eventually need more items later, it’s always a better deal to get the full set. Let me know which items you’ve decided on and I’ll put together a custom invoice for you.

 

Can I use the templates for my clients?

Yes of course. That's what they were made for. I only ask that they are used in a service-based format - not in shops, inside an app, or online design software. You must actually be the one making the changes for your client. Commercial licenses are available for extended use (See below).


Support

My files won’t open or I can’t see them.

Check your version of Photoshop - the full Adobe Photoshop or Elements program (not the app) is required for all templates. A free trial of Photoshop CC is available at Adobe.com. Also, instructions are included but I recommend being familiar with Photoshop and the way layers work before purchasing. The files will need to be unzipped so it may be easier to open them on a computer instead of a phone/mobile device.

 

I’m getting an error message when I try to open the files

Occasionally errors can happen if the internet connection is interrupted during download or if you accidentally attempt to open them before they are fully downloaded. Try deleting your files and downloading them again or contact me for a new download link.

 

I didn’t get a download email.

Unless you ordered a bundle or custom design, all files are actually instant download through your Etsy account. To see your files, log in to your Etsy account, and at the top you’ll see Your Account > Purchases & Reviews. On this page, you should see your recent items and a download button. If you did order a bundle and haven't received your links check your spam filter. Please note that these are delivered within 24-48 hours. If you're still having problems accessing your downloads, let me know and I can email you new links.

 

I lost my files or can't find past orders

You can definitely re-download your files. If you purchased via the website shop, the download link will be in an email you received after checkout. If you purchased on Etsy, log in to your Etsy account, and at the top, you’ll see Your Account > Purchases & Reviews. On this page, you should see your recent items and a download button. If you're having trouble finding past orders, I can always look them up and send you new links. 

 

I'm having trouble using the templates even with the pDF instructions

Sometimes it helps to see the process in action. you can check out the video tutorials page for extra help. If you're still having difficulty even after watching the videos, send me screenshots of where you're stuck and I can help walk you through it. I also offer a service on Etsy where I can make some basic changes for you. You can find all that is included here.


Usage & Copyright

(More terms of use below)

Photographers

Laurie Cosgrove Design templates are licensed just for you – professional photographers – to use with images you have taken and are selling to your clients.  They may also be used by you and your employees (yep, you can share with your team) for your personal use and advertising.

 

Store Owners

My products and freebies cannot be resold either in template form or in a physical store without a commercial license. You may not use the designs to create products for sale other than for photography clients in the scenario mentioned above. Please contact me to purchase a commercial license if you would like to gain permission for a project, product, or service.

 

Graphic Designers

As a graphic designer, you can use the product or freebie for your clients as long as you personally are customizing the design for them and sending it to print. You cannot alter the design and call it your own or sell the product in an online or physical store. If creating a custom design, please let your client know that you are using a template and it isn’t exclusive to them. That way if they happen to see a similar design elsewhere, they won’t think you ripped it off. That would be awkward.

 

Copyright

Laurie Cosgrove owns the copyright to all products and freebies. When you purchase a product or download a freebie, you are not purchasing the copyright but a license to use them within set boundaries. For this reason you cannot copy or share purchased products with anyone other than your employees. If you own multiple computers, you are free to copy products onto the second computer as long as you and your company are the sole users of that product.


Policies & Terms


 

Privacy Policy

By visiting/purchasing from www.lauriecosgrove.com you are submitting to my privacy policy.

 

>OVERVIEW


I'm committed to protecting your privacy online. This Privacy Policy describes the personal information I collect at www.lauriecosgrove.com (the "Sites") and how I use that information. The terms “me,” “I,” and "my" refers to Laurie Cosgrove, owner of Lauriecosgrove.com. The terms “user,” “you,” and “your” refers to site visitors, customers, and any other users of the site. The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and your contact information, such as your name, address, and email address. Use of Lauriecosgrove.com and shop.lauriecosgrove.com including all materials and online services provided by me are subject to the privacy policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using these Sites, Products, or Services, you agree to this Privacy Policy, without modification, and acknowledge reading it. 

>INFORMATION I COLLECT

These Sites only collect the personal information you voluntarily provide to me during checkout or subscribing to my list, which may include name, address, phone number, email address, and/or preferences. The information you provide is used to process transactions, send periodic emails if you elect to subscribe and improve the service we provide. I only share your information with trusted third parties including Squarespace, Mailchimp, Intuit, Google Analytics, Etsy, Paypal, and Stripe, companies who assist me in operating the website, conducting business, and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information is kept until you choose to remove it and will never be shared with unrelated third parties. If at any time you would like to edit, access, or delete any of your information, please contact me.

>ACTIVITY LOG

To better understand how my Sites serve you, I may record information relating to your use of these Sites, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. I use this type of information to administer these Sites and provide the highest possible level of service to you. I also use this information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of these Sites.

>PERFORMANCE COOKIES 
My website may send cookies to your computer in order to uniquely identify your browser and improve the quality of service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. The site may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not remember your preferences.

>THIRD PARTY LINKS
These Sites may contain links to third-party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information I collect from you on my Sites. Other sites accessible through my site via links or otherwise have their own policies in regard to privacy. Laurie Cosgrove is not responsible for the privacy policies or practices of third parties.

>SECURITY
Squarespace & Etsy maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While I make every effort to protect your personal information shared with me through these Sites, you acknowledge that the personal information you voluntarily share with me through these Sites could be accessed or tampered with by a third party. You agree that I am not responsible for any intercepted information shared through these Sites without my knowledge or permission. Additionally, you release me from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. 

>UPDATING YOUR INFORMATION
You may access and correct your personal information and preferences by contacting me via email: hello@lauriecosgrove.com or by logging in to your shop account if you have one.

>CHANGES TO THIS POLICY
You acknowledge and agree that it is your responsibility to review these Sites and this Policy periodically and to be aware of any modifications. I will only notify you of any changes to this privacy policy by posting those changes on this page.

If you have questions about the privacy policy, please email me here: hello@lauriecosgrove.com. 

*Last updated 10/08/2022

 

Terms & Conditions

By visiting www.lauriecosgrove.com you are agreeing to the terms of service.

 

>OVERVIEW
The terms “me,” “I,” and "my" refers to Laurie Cosgrove, owner of the site: lauriecosgrove.com. The terms “user,” “you,” and “your” refers to site visitors, customers, and any other users of the site. Use of the site including all materials and online services provided by me are subject to the privacy policy. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using these Sites or Services, you agree to these Terms and Conditions, without modification, and acknowledge reading them. Information provided on these Sites and in the Products is subject to change. Lauriecosgrove.com makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. I disclaim all liability for any inaccuracy, error, or incompleteness in the Content or Products. 

>COPYRIGHT
Laurie Cosgrove owns the copyright to all products, freebies, and designs. When you download a freebie or purchase a product you are not purchasing the copyright but a license to use the item within set boundaries. For this reason, you are not allowed to share the item with anyone other than your company members. If you own multiple computers, you are free to copy the item onto the second computer as long as you and your hired team are the sole users of that item. Please do not copy my designs and call them your own. That would be stealing and stealing makes me sad.  

>LAWFUL PURPOSES
You may use these Sites, Products, and Services for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through these Sites. You agree to use these Sites and to purchase services or products through these Sites for legitimate purposes only. You shall not post or transmit through these Sites any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

>YOUR INTELLECTUAL PROPERTY
I claim no intellectual property rights over the material you supply to these Sites. You retain copyright and any other rights you may rightfully hold in any content that you submit through these Sites or Services. The content you submit to Lauriecosgrove.com remains yours to the extent that you have any legal claims therein. You agree to hold Laurie Cosgrove harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on these Sites such as feedback, comments, or advice, you grant me a worldwide, nonexclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.

>MY INTELLECTUAL PROPERTY
These Sites, Products, and Services contain intellectual property owned by Laurie Cosgrove including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site Content or intellectual property, in whole or in part, without our prior written consent. I reserve the right to immediately remove access to my Content, without refund, if you are caught violating this intellectual property policy.

>CHANGES & UPDATES

I may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on these Sites. Any use of these Sites, Products, or Services by you after updates have been made means you accept these amendments. I reserve the right to update any portion of my Sites, Products, and Services, including these Terms and Conditions, at any time. I will post the most recent versions to these Sites and list the effective dates on the pages of our Terms and Conditions. 

>LIMITATION OF LIABILITY

You agree that under no circumstances shall I be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of these Sites, Products, or Service. Laurie Cosgrove is not liable for damages in connection with (I) Any failure of performance, error, omission, denial of service, attack, interruption, deletion, delay in operation or transmission, computer virus or line or system failure; (II) Loss of revenue, anticipated profits, business savings, goodwill or data; And (iii) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of my negligence, gross negligence, contract, tort or any other theory of legal liability. The foregoing applies even if Laurie Cosgrove has been advised about the possibility of or could have foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, my liability is limited to the fullest possible extent permitted by law. In no event shall Laurie Cosgrove's cumulative liability to you exceed the total purchase price of the Services or Products you have purchased from lauriecosgrove.com or shop.lauriecosgrove.com. And if no purchase has been made, Laurie Cosgrove's cumulative liability shall not exceed $100.


*Last updated 10/08/22